Refund policy

This version cleans up the grammar, improves the professional tone, and makes the specific rules (like the 3-day window and the exclusion of fresh items) much clearer for your customers.

Return and Refund Policy

Thank you for shopping at Umee Heritage. We want you to be satisfied with your purchase, but we understand that sometimes things don't go as planned.

Return Window

We have a 3-day return policy for non-perishable items. You have 3 days after receiving your item to request a return.

  • Fresh & Frozen Items: Please note that we cannot accept returns on fresh or frozen goods.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@umeeheritage.com.

  • If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

  • Important: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods: Such as fresh food, flowers, or plants.

  • Custom products: Such as special orders or personalized items.

  • Personal care goods: Such as beauty products.

  • Hazardous materials: Such as flammable liquids or gases.

  • Sale items and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, please reach out to us at contact@umeeheritage.com.